Refund & Cancellation Policy

At Linkpeoplez, we are committed to providing professional recruitment, staffing, and HR consulting services to our clients and candidates. This Refund & Cancellation Policy explains the terms under which payments may be cancelled, refunded, or adjusted.

By engaging our services or making a payment to us, you acknowledge and agree to the terms outlined below.

1. Recruitment & Placement Services

Our recruitment services may include candidate sourcing, screening, interviewing, shortlisting, recruitment coordination, staffing, and placement assistance.

Once recruitment work has commenced, fees paid for services already performed may generally be non-refundable, as resources and professional efforts are allocated to the recruitment process.

Any refund eligibility will depend on the specific service agreement, proposal, quotation, or contract signed between Linkpeoplez and the client.

2. Employer / Corporate Client Refunds

For employer or corporate clients:

  • Advance payments are generally non-refundable once recruitment activities have commenced.

  • If a recruitment assignment is cancelled before any substantial work has started, the company may consider a partial refund after deducting applicable administrative or processing charges.

  • If a candidate has already been sourced, screened, interviewed, shortlisted, or introduced to the client, fees relating to completed services may not be refundable.

  • If the client hires a candidate introduced by us, the agreed recruitment fee will become payable according to the applicable service agreement.

3. Candidate / Job Seeker Services

Candidates should carefully review the applicable service terms before making any payment.

Where candidates have purchased a paid service such as career consulting, resume/CV services, interview preparation, job-search assistance, or other professional services:

  • Fees for services that have already been delivered are generally non-refundable.

  • Once work has commenced on a CV, resume, profile, consultation, or other personalized service, the applicable fee may not be refundable.

  • Payment does not guarantee employment, selection, interview, salary level, visa approval, or placement with any particular employer.

  • Any refund applicable to a candidate service will be governed by the specific terms communicated at the time of purchase.

4. Replacement / Free Replacement Policy

Where a recruitment agreement includes a replacement guarantee, the replacement terms will be governed by the agreed contract.

For example, if a placed candidate leaves employment within the agreed replacement period due to reasons covered by the agreement, Linkpeoplez may provide a replacement candidate without charging a new recruitment fee.

The replacement guarantee may not apply where employment ends because of:

  • Redundancy or restructuring

  • Company closure

  • Change in business requirements

  • Salary or job-role changes made by the employer

  • Relocation or transfer by the employer

  • Termination caused by circumstances outside the recruitment firm’s responsibility

  • Any other exclusions specified in the recruitment agreement

A replacement guarantee is not automatically the same as a cash refund.

5. Cancellation by Client

If a client cancels a recruitment assignment after recruitment activities have started, any refund will be considered based on the work already completed and the terms of the applicable agreement.

Where a candidate has already been introduced to the client, cancellation of the recruitment assignment does not necessarily eliminate any contractual recruitment fee obligations.

6. Cancellation by Candidate

Candidates may request cancellation of a paid service by contacting us in writing.

Refund eligibility will depend on:

  • The type of service purchased

  • Whether the service has commenced

  • Whether the service has already been delivered

  • The terms agreed at the time of purchase

Services that have already been substantially completed may not be eligible for a refund.

7. Non-Refundable Situations

Refunds may not be provided in situations including, but not limited to:

  • Failure of a candidate to secure employment

  • Candidate rejection by an employer

  • Candidate not attending an interview

  • Candidate changing their mind after service delivery

  • Candidate providing incorrect or misleading information

  • Employer changing its hiring requirements

  • Employer rejecting candidates after interviews

  • Services already completed or substantially delivered

  • Failure to obtain a visa, work permit, background verification, or other third-party approval

  • Any situation specifically excluded under the signed service agreement

8. Refund Request Process

To request a refund, please contact us with:

  • Full name / Company name

  • Invoice or transaction number

  • Date of payment

  • Service purchased

  • Reason for the refund request

  • Relevant supporting documents, if applicable

Refund requests should be submitted to:

Email: support@linkpeoplez.com

We will review the request and communicate the outcome within a reasonable period.

9. Approved Refunds

If a refund is approved, it will normally be processed using the original payment method wherever possible.

Processing time may vary depending on the payment gateway, bank, or financial institution involved.

Any applicable transaction, payment gateway, administrative, or third-party charges may be deducted where permitted by the applicable agreement or law.

10. Duplicate Payments

If a client or candidate accidentally makes a duplicate payment for the same service, the duplicate amount may be refunded after verification.

The refund will generally be made to the original payment method.

11. Third-Party Services

Where our services involve third-party platforms, background verification providers, job portals, advertising platforms, payment gateways, visa consultants, or other external service providers, refunds relating to their charges will be subject to the respective third party’s terms and conditions.

12. Changes to This Policy

Linkpeoplez reserves the right to modify or update this Refund & Cancellation Policy at any time.

Any changes will be published on this page with an updated effective date.

We recommend that clients and candidates carefully review the applicable service agreement, quotation, invoice, and terms and conditions before making any payment.